Where your data goes when you chat with Digby

Your message travels from your browser or app to Digby over an encrypted HTTPS connection, to servers in Montréal (the Canada Central region).

To answer well, Digby adds the recent conversation, any memory facts relevant to the question, and — if you’re in a project — that project’s instructions and the passages from its documents that match. All of that is stored with your account in Canada.

Digby decides how much work the question needs and sends the conversation to a custom-tuned open-weight model running on hardware in Canada. The model receives what it needs to answer — never your password or account credentials.

For contested or high-stakes questions, a second model reviews the answer; for research, several models work in parallel. They run on Canadian hardware too — and so do the models that search your documents and read your images.

Your message is used to answer you, and that is all: Digby never uses your conversations, memory or files to train or fine-tune AI models.

1. 01

   Web search

   when an answer needs current facts, the search query (a few words, not your whole conversation) goes to a search service, and the pages Digby reads are fetched from the public web.

2. 02

   Connected apps

   if you connect Gmail, Slack or another app, Digby talks to that app on your behalf, and that app’s own privacy terms apply.

3. 03

   Site analytics

   the website uses Google and Meta measurement tags for page views and sign-ups, as the privacy policy describes. Digby Kids is never tracked.

The conversation is saved to your account in Canada so you can come back to it. If you shared a durable fact (“I’m vegetarian”, “we’re a team of 12”), Digby may save it to your memory so it can use it next time.

Guests without an account keep their history in the browser they used; the server keeps a short-lived working copy in Canada for up to 24 hours so the conversation can continue.